Growth-Focused Customer Experience Coach

Serenity Healthcare; Alexandria (VA); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Employer-paid insurance

401(k)

PTO and holidays

Training & certification

Growth opportunities

Job summary

Serenity Healthcare is hiring Customer Experience Coaches to guide individuals through a structured program designed to build positive habits, stay motivated, and achieve personal goals.

You will work one-on-one with participants, providing a welcoming and organized experience while using provided tools and following established processes. Training is provided to ensure confidence in the role.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with patience and empathy.
• Reliable, punctual, and open to feedback.
• Authorized to work in the United States.
• Ability to pass a background check and drug screening.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology (training provided).
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with team members.
• Ensure each participant's experience is professional, supportive, and respectful.
• Follow established processes and standards to maintain a consistent experience.

Skills

Verbal communication

Written communication

Interpersonal skills

Patience & empathy

Reliability & punctuality

Background check

Job description

Serenity Healthcare is hiring Customer Experience Coaches to guide individuals through a structured program designed to build positive habits, stay motivated, and achieve personal goals.

You will work one-on-one with participants, providing a welcoming and organized experience while using provided tools and following established processes. Training is provided to ensure confidence in the role.