Personal Growth Coach for Customer Experience

Serenity-Healthcare-1; Jacksonville (FL); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Employer-paid health insurance

401(k) retirement plan

Paid time off

Paid training and certification

Career growth opportunities

Job summary

Serenity is hiring Customer Experience Coaches to guide individuals through structured sessions designed to help them build positive habits, stay motivated, and make progress toward personal goals. This on-site, full-time role suits those with backgrounds in customer service, hospitality, retail, education, or caregiving.

You will work one-on-one during sessions, use program tools, encourage positive practices, and maintain accurate notes, while enjoying comprehensive benefits, paid training,

Qualifications

• 2+ years of full-time professional experience in any industry.
• Strong verbal and written communication skills.
• Strong interpersonal skills with patience and empathy.
• Reliable, punctual, and open to feedback.
• Authorized to work in the United States.
• Ability to pass a background check and drug screening.

Responsibilities

• Provide one-on-one support during scheduled program sessions
• Operate and monitor specialized program tools and technology (training provided)
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises
• Maintain accurate session notes and share updates with team members
• Ensure each participant’s experience is professional, supportive, and respectful
• Follow established processes and standards to maintain a consistent experience

Skills

Communication

Interpersonal skills

Reliability

Punctuality

Background check clearance

Job description

Serenity is hiring Customer Experience Coaches to guide individuals through structured sessions designed to help them build positive habits, stay motivated, and make progress toward personal goals. This on-site, full-time role suits those with backgrounds in customer service, hospitality, retail, education, or caregiving.

You will work one-on-one during sessions, use program tools, encourage positive practices, and maintain accurate notes, while enjoying comprehensive benefits, paid training,