Onsite Customer Success & Sales Pro

ThompsonGas; Denver (CO); Vor Ort; USD 25.000 - 30.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, Vision, and 401k with

IMMEDIATE eligibility

Disability and life insurance

Paid time off that increases with-ten

Daily Pay Option

Employee training programs with career

Employee recognition program

Quarterly bonus potential

Paid maternity and parental leave

Tuition reimbursement program

Zusammenfassung

ThompsonGas in Denver, CO is seeking a Customer Service Representative to support growth through customer retention, new customer acquisition, and service excellence.

You will handle inbound/outbound calls, enter and update customer data, assist with billing, and upsell products in a fast-paced, safety-conscious environment. This onsite role offers comprehensive benefits and opportunities for advancement.

Qualifikationen

• Degree or equivalent experience required.
• 3+ years of Customer Service experience (Call center experience preferred).
• Sales experience strongly preferred; ability to upsell products in highly competitive environment a must.
• Previous experience with CARGAS and MPX systems preferred, but not required.
• Excellent written and verbal communication skills with an emphasis on developing a positive rapport with customers.
• Excellent computer skills including Microsoft Office and data entry skills.
• Ability to organize, multi-task and prioritize assignments in a fast-paced environment.
• High level of ownership and accountability for resolving customer problems in a professional and enthusiastic manner.
• Flexible to work OT and weekends as needed during busy season.

Aufgaben

• Handle inbound calls by asking probing questions to uncover sales and service opportunities.
• Evaluate sales methods and company programs to meet current customer needs and develop potential business leads.
• Address customer issues and respond to inquiries including pricing, billing, products, and new account setup.
• Handle each call with professionalism, warmth and eagerness.
• Possess a working knowledge of ThompsonGas products and service offerings.
• Understand policies related to safety, product delivery and service.
• Provide timely and accurate information on customer order status.
• Lead outbound calls to collect from past due customers.
• Enter and update customer account information in CARGAS and MPX systems.
• Process billing payments for walk-in customers.
• Responsible for processing driver daily paperwork.
• Other duties and projects as assigned.

Kenntnisse

Customer service

Sales

Call center experience

Communication skills

Multi-tasking

Organizational skills

Ausbildung

Degree or equivalent experience

Tools

CARGAS

MPX systems

Jobbeschreibung

ThompsonGas in Denver, CO is seeking a Customer Service Representative to support growth through customer retention, new customer acquisition, and service excellence.

You will handle inbound/outbound calls, enter and update customer data, assist with billing, and upsell products in a fast-paced, safety-conscious environment. This onsite role offers comprehensive benefits and opportunities for advancement.