Growth-Focused CSM II: Adoption & Revenue

Versapay; United States; Remote; USD 100,000 - 140,000; Full time

Job summary

Versapay is seeking an experienced Customer Success leader to own the customer lifecycle from onboarding to long-term adoption and revenue growth. You will drive growth and retention through strategic account plans and shared KPIs, while advocating for customers by aligning their needs with business strategy across internal teams.

The ideal candidate has 5+ years in SaaS customer success, preferably with fintech/payments experience, and holds a Bachelor's degree in Business or related field.

Qualifications

• 5+ years of SaaS customer success experience.
• Fintech/payments platform experience is preferred.
• Bachelor's degree in Business, Marketing, or related field.

Responsibilities

• Own the customer lifecycle from onboarding to long-term adoption and revenue growth.
• Drive growth and retention through strategic account plans and shared KPIs.
• Advocate for customers by collaborating with internal teams to align needs with business strategy.

Skills

Customer Obsession

Agility

Collaboration

Strategic planning

Education

Bachelor's degree in Business/Marketing/Communications

Job description

Versapay is seeking an experienced Customer Success leader to own the customer lifecycle from onboarding to long-term adoption and revenue growth. You will drive growth and retention through strategic account plans and shared KPIs, while advocating for customers by aligning their needs with business strategy across internal teams.

The ideal candidate has 5+ years in SaaS customer success, preferably with fintech/payments experience, and holds a Bachelor's degree in Business or related field.