Strategic CSM: Enterprise Growth & Retention

Payoneer Inc.; Manila (UT); Hybrid; USD 19,000 - 32,000; Full time

Job summary

Payoneer is seeking a Customer Success Manager to lead strategic client relationships and drive retention, renewals, and expansion. You will conduct executive-level reviews, craft growth plans, and deliver compelling business outcomes.

The role requires collaborating with cross-functional teams and maintaining accurate CRM forecasting. You will influence long-term customer success through data-driven strategies, storytelling in QBRs, and proactive stakeholder management, while enabling upsell

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or related field.
• 5+ years in Customer Success, Account Management, or B2B Sales.
• Data-driven with proven revenue growth through retention and expansion.
• Strong negotiation, relationship-building, and stakeholder management.
• Experience presenting to executives and engaging senior decision-makers.
• Organized with ability to manage multiple priorities under pressure.
• Customer-focused with ownership and accountability.
• Experience using Salesforce or similar CRM.

Responsibilities

• Own a portfolio of strategic customers and drive retention, renewals, and expansion opportunities.
• Lead commercial conversations, including upsell, cross-sell, and renewal discussions.
• Build and maintain strong relationships with C-level executives and senior stakeholders.
• Develop and execute quarterly and annual account growth plans to maximize customer value.
• Deliver executive-level Quarterly Business Reviews (QBRs) and customer presentations with clear business impact and compelling storytelling.
• Partner cross-functionally with internal teams to resolve challenges, drive customer outcomes, and ensure a seamless customer experience.
• Track customer health, opportunities, and pipeline activity within CRM systems, maintaining accurate reporting and forecasting.
• Create customer success stories, case studies, and advocacy opportunities to showcase business impact.
• Identify strategic growth opportunities within existing accounts and drive long-term customer success.

Skills

Customer Success

Account Management

B2B Sales

Data-driven

Negotiation

Stakeholder mgmt

Executive meetings

Salesforce

Education

Bachelor's degree

Tools

Salesforce

Job description

Payoneer is seeking a Customer Success Manager to lead strategic client relationships and drive retention, renewals, and expansion. You will conduct executive-level reviews, craft growth plans, and deliver compelling business outcomes.

The role requires collaborating with cross-functional teams and maintaining accurate CRM forecasting. You will influence long-term customer success through data-driven strategies, storytelling in QBRs, and proactive stakeholder management, while enabling upsell