Enterprise CSM: Growth, Retention & Payment Insights

Nubeero Limited; San Francisco (CA); Hybride; USD 140 000 - 190 000; Plein temps

Résumé du poste

Stripe is seeking an experienced Customer Success Manager for its Key Accounts team. You will oversee post-sale engagements with large, global customers, delivering workshops, business reviews, payments insights, and strategic guidance to drive growth and retention.

The ideal candidate has a strong background in enterprise relationship management, payments/fintech, and a proven ability to lead technical conversations with multiple stakeholders.

Qualifications

• 10+ years of experience in a client-facing role in Enterprise relationship management.
• 3+ years of experience in payments and/or fintech.
• Strong business sense and understanding of underlying drivers of user’s businesses.
• Track record of leading technical conversations and persuading others to take action.
• Strong executive presence and presentation skills for multi-stakeholder meetings.

Responsabilités

• Partner with account executives and technical account managers to support post-sale engagements focused on optimization, retention, and growth of Stripe’s enterprise customers.
• Manage a book of customers to drive account health including performance, product adoption, usage velocity, renewals and growth, referrals, and customer satisfaction.
• Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights.
• Perform business reviews to align on user priorities, review payments performance metrics, share Stripe product roadmap and provide guidance on maximizing value.
• Advocate for the customer to internal stakeholders and relay feedback to Product, Engineering, Support, Marketing, and Sales.
• In coordination with an account team, support book expansion by surfacing opportunities to ensure customer success.

Connaissances

Client-facing

Executive presence

Strategic thinking

Description du poste

Stripe is seeking an experienced Customer Success Manager for its Key Accounts team. You will oversee post-sale engagements with large, global customers, delivering workshops, business reviews, payments insights, and strategic guidance to drive growth and retention.

The ideal candidate has a strong background in enterprise relationship management, payments/fintech, and a proven ability to lead technical conversations with multiple stakeholders.