Customer Success Manager II (Fully Remote)

Versapay; United States; A distancia; USD 100.000 - 140.000; Jornada completa

Descripción de la vacante

Versapay is seeking an experienced Customer Success leader to own the customer lifecycle from onboarding to long-term adoption and revenue growth. You will drive growth and retention through strategic account plans and shared KPIs, while advocating for customers by aligning their needs with business strategy across internal teams.

The ideal candidate has 5+ years in SaaS customer success, preferably with fintech/payments experience, and holds a Bachelor's degree in Business or related field.

Formación

• 5+ years of SaaS customer success experience.
• Fintech/payments platform experience is preferred.
• Bachelor's degree in Business, Marketing, or related field.

Responsabilidades

• Own the customer lifecycle from onboarding to long-term adoption and revenue growth.
• Drive growth and retention through strategic account plans and shared KPIs.
• Advocate for customers by collaborating with internal teams to align needs with business strategy.

Conocimientos

Customer Obsession

Agility

Collaboration

Strategic planning

Educación

Bachelor's degree in Business/Marketing/Communications

Descripción del empleo

• Own the customer lifecycle by managing transitions from onboarding to long-term adoption and revenue growth.
• Drive growth and retention through strategic account plans and shared KPIs.
• Advocate for customers by collaborating with internal teams to align needs with business strategy.

Qualifications:

• 5+ years of experience in SaaS customer success and B2B merchant services.
• Background in Fintech software solutions, preferably accounts receivable.
• Bachelor's Degree in Business, Marketing, Communications, or related field.

Soft Skills:

• Customer Obsession: Focus on customer needs above all.
• Agility: Adapt to ambiguous challenges and task switching.
• Collaboration: Lead change with humility and professionalism.

Versapay

Versapay is a platform that simplifies B2B payments and cash flow management. With over 10,000 customers and $300B+ in payments volume annually, they foster a data-driven and customer-focused culture.