Growth-Focused Assistant General Manager, Store Ops

Philz Coffee; Los Angeles (CA); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Free drink and a free food item every

Medical, dental, and vision insurance

401(k) with company match

Paid vacation and sick time

Discounts on beans, food, and merch

Free Philz swag

Growth opportunities

Job summary

Philz Coffee is seeking an Assistant General Manager in Los Angeles to lead store operations, drive customer experience, and nurture team growth. The AGM will oversee staffing, training, safety, and promotions while aligning with Philz’s culture and standards.

The role emphasizes people development, financial controls, and execution of initiatives with cross-functional collaboration. Strong hospitality leadership and flexibility are essential for success in a fast-paced environment.

Qualifications

• 2–3 years of supervisory experience in fast-paced food & beverage environment.
• 1–2 years of experience in people programs such as hiring, training, and coaching.
• Previous experience in store-level rollouts of promotions and programs.
• Experience managing scheduling, inventory, payroll, and compliance.
• Strong experience supervising food safety and other risk management programs.
• Familiarity with financial controls, including labor and food cost management.
• Proficiency with Google Suite and Microsoft Suite. Exposure to scheduling and/or inventory systems a plus.
• Schedule flexibility and willingness to work a variety of days and shifts.

Responsibilities

• Oversee store operations, including staffing levels, food costs, customer experience, and team performance.
• Manage food and operations safety standards, run monthly audits, and ensure prompt follow-up.
• Ensure a store experience aligned with Philz's core values and standards.
• Respond to customer feedback across channels and take action to improve the store experience.
• Coach and evaluate team members, providing feedback and decisions that support growth.
• Lead the rollout of new initiatives and ensure your team is trained and ready.

Skills

Supervisory experience

People programs

Store promotions rollout

Scheduling

Inventory management

Payroll experience

Food safety

Financial controls

G Suite

Microsoft Office

Scheduling systems

Flexibility

Tools

Google Suite

Microsoft Office

Scheduling systems

Job description

Philz Coffee is seeking an Assistant General Manager in Los Angeles to lead store operations, drive customer experience, and nurture team growth. The AGM will oversee staffing, training, safety, and promotions while aligning with Philz’s culture and standards.

The role emphasizes people development, financial controls, and execution of initiatives with cross-functional collaboration. Strong hospitality leadership and flexibility are essential for success in a fast-paced environment.