Growth-Focused Account Manager: Retention & Expansion

SBT; Oregon; Hybrid; USD 90,000 - 130,000; Full time

Job summary

SBT is seeking an Account Manager to own a portfolio of ~50 accounts, focusing on revenue retention and strategic expansion across payments and messaging use cases. You will partner with Customer Success and cross-functional teams to drive adoption, minimize churn, and grow ARR.

Ideal candidates bring 4–6 years in SaaS account management, with a track record of renewals, upsell, and customer success collaboration. This role demands data-driven decision making and strong stakeholder management.

Qualifications

• Experience in retention, renewals, and growing existing accounts.
• Experience with texting/payments or related industries preferred.
• Ability to translate customer goals into expansion opportunities and ROI.

Responsibilities

• Own revenue retention for assigned accounts, including renewals and churn mitigation.
• Identify at-risk accounts using health signals and usage data; develop retention action plans.
• Drive expansion through payments adoption and new messaging use cases.
• Partner with Sales, Payments, Product, Marketing, and Finance to align on customer objectives.
• Maintain accurate renewal forecasts and a robust expansion pipeline.
• Design and operate customer programs to drive adoption and revenue.

Skills

Account Management

Renewals

Revenue Growth

Payments Experience

Cross-functional Collaboration

Job description

SBT is seeking an Account Manager to own a portfolio of ~50 accounts, focusing on revenue retention and strategic expansion across payments and messaging use cases. You will partner with Customer Success and cross-functional teams to drive adoption, minimize churn, and grow ARR.

Ideal candidates bring 4–6 years in SaaS account management, with a track record of renewals, upsell, and customer success collaboration. This role demands data-driven decision making and strong stakeholder management.