AI-Driven Expansion & Retention Account Manager

The Wrap; Colorado; Hybride; USD 95 000 - 120 000; Plein temps

Avantages offerts par ce poste

Equity (RSUs)

Benefits

Total Rewards

Résumé du poste

Gusto is hiring an Account Manager to own a full book of business post-sale, guiding customers through activation and continued adoption. You will drive value-based expansion, build a robust pipeline, and manage multi-thread relationships to maximize retention.

Ideal candidates bring 5+ years in quota-carrying roles within B2B SaaS, with a proven track record of growing accounts and reducing churn through strategic reviews and data-driven insights.

Qualifications

• 5+ years in a high-volume, quota-carrying account management or sales role.
• Proven retention and expansion revenue experience.
• Strong value-based, consultative selling with ROI storytelling.
• Experience running structured reviews to drive adoption and expansion.

Responsabilités

• Own a full book of business post-sale and manage lifecycle from activation to adoption.
• Run structured account/business reviews to surface expansion opportunities.
• Carry a Net retention and expansion revenue quota for the book.
• Forecast churn risk and expansion revenue using data and health signals.
• Collaborate with teams and use AI tools for research, planning, and reporting.

Connaissances

Quota-carrying sales experience

Account management

B2B SaaS knowledge

Data-driven selling

Description du poste

Gusto is hiring an Account Manager to own a full book of business post-sale, guiding customers through activation and continued adoption. You will drive value-based expansion, build a robust pipeline, and manage multi-thread relationships to maximize retention.

Ideal candidates bring 5+ years in quota-carrying roles within B2B SaaS, with a proven track record of growing accounts and reducing churn through strategic reviews and data-driven insights.