Growth-Driven SMB Account Manager

The Wrap; United States; Hybrid; USD 61,000 - 82,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with company match

Paid holidays

Job summary

Greenhouse is seeking an SMB Account Manager to own the customer relationship across renewals, adoption and product optimization, plus upsell opportunities within a growing SaaS ecosystem.

You will collaborate cross-functionally to streamline workflows, champion customer objectives, and drive strategic outcomes for named accounts. A remote-first company, Greenhouse offers comprehensive benefits and a performance-based culture.

Qualifications

• Experience in a goal-oriented, customer-facing role (e.g., SDR, CSM, or AM) with a quota or targets.
• Exceptional verbal, written, and presentation skills.
• Excellent time and process management.
• Strong pipeline management and familiarity with Salesforce.
• Proven success navigating organizations and identifying decision makers for SaaS investments.

Responsibilities

• Efficiently manage and prioritize relationships within a high-velocity book of business with a large volume of accounts.
• Develop strategic account plans to identify expansion and upsell opportunities.
• Maintain an active pipeline of forecasted renewals and expansions to meet quotas.
• Establish yourself as a strategic partner to key stakeholders and executive champions in named accounts.
• Proactively identify at-risk accounts and drive resolution strategies to mitigate churn.
• Contribute to building and improving internal operational processes.
• Handle additional projects as business needs require.

Skills

Quota-holding roles

Verbal communication

Written communication

Presentation skills

Time management

Pipeline management

Salesforce proficiency

Stakeholder navigation

Adaptability

Tools

Salesforce

Job description

Greenhouse is seeking an SMB Account Manager to own the customer relationship across renewals, adoption and product optimization, plus upsell opportunities within a growing SaaS ecosystem.

You will collaborate cross-functionally to streamline workflows, champion customer objectives, and drive strategic outcomes for named accounts. A remote-first company, Greenhouse offers comprehensive benefits and a performance-based culture.