SMB Account Manager

The Wrap; United States; Hybrid; USD 61,000 - 82,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with company match

Paid holidays

Job summary

Greenhouse is seeking an SMB Account Manager to own the customer relationship across renewals, adoption and product optimization, plus upsell opportunities within a growing SaaS ecosystem.

You will collaborate cross-functionally to streamline workflows, champion customer objectives, and drive strategic outcomes for named accounts. A remote-first company, Greenhouse offers comprehensive benefits and a performance-based culture.

Qualifications

• Experience in a goal-oriented, customer-facing role (e.g., SDR, CSM, or AM) with a quota or targets.
• Exceptional verbal, written, and presentation skills.
• Excellent time and process management.
• Strong pipeline management and familiarity with Salesforce.
• Proven success navigating organizations and identifying decision makers for SaaS investments.

Responsibilities

• Efficiently manage and prioritize relationships within a high-velocity book of business with a large volume of accounts.
• Develop strategic account plans to identify expansion and upsell opportunities.
• Maintain an active pipeline of forecasted renewals and expansions to meet quotas.
• Establish yourself as a strategic partner to key stakeholders and executive champions in named accounts.
• Proactively identify at-risk accounts and drive resolution strategies to mitigate churn.
• Contribute to building and improving internal operational processes.
• Handle additional projects as business needs require.

Skills

Quota-holding roles

Verbal communication

Written communication

Presentation skills

Time management

Pipeline management

Salesforce proficiency

Stakeholder navigation

Adaptability

Tools

Salesforce

Job description

Our mission at Greenhouse is to make hiring work for everyone – so we go to great lengths to hire great people because we believe that they’re the foundation of our success. At Greenhouse, you’ll join a team that collaborates purposefully, fosters inclusivity, and communicates with transparency and accountability so we can achieve our mission.

Join us to do the best work of your career, solving meaningful problems with remarkable teams.

We are looking for an SMB Account Manager for our Account Management team here at Greenhouse!

As an Account Manager, you will own the entire customer relationship, including renewals, adoption and product optimization strategy, as well as the upselling of new products into our rapidly growing ecosystem of customers.

You will not only ensure a premium experience for our customers by understanding their business objectives, but also collaborate with our cross-functional partners to streamline workflows and communication processes within Greenhouse.

Who will love this job

• A strategic hunter – you thrive in a competitive environment, and can clearly see the full picture of an account, driving revenue by recommending the best solution for both Greenhouse and our customers
• A thoughtful mediator – you're successful, effective, and helpful through tough situations and hard-to-close negotiations
• A collaborative teammate – you love working with others and utilizing strong partnerships to achieve the best outcome, whether internal or external
• A hardworking problem solver – you're not afraid to test, iterate, and chip in ideas when it comes to solutions. You roll with the punches and can adapt, but are excited to be a part of the fix

What you’ll do

• Efficiently manage and prioritize relationships within a high-velocity book of business, ensuring consistent engagement across a large volume of accounts
• Develop strategic account plans to identify expansion and upsell opportunities
• Maintain an active pipeline of forecasted renewals and expansions to consistently meet or exceed quota objectives
• Establish yourself as a strategic partner to key stakeholders and executive champions within your named accounts
• Proactively identify at risk-accounts, and own resolution strategies to mitigate churn risk, advising sales leadership of ideal resolutions wherever appropriate
• Be an active participant in building and improving internal operational processes
• Additional projects and responsibilities as business needs require

You should have

• Experience in a goal-oriented, customer-facing role (such as SDR, CSM, or AM) with a history of carrying a quota or performance-based targets
• Exceptional verbal, written, and presentation skills
• Excellent time and process management skills
• Strong pipeline management and familiarity with Salesforce
• Proven success navigating organizations and ability to quickly identify the decision makers and the decision-making process for SaaS investments
• Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply

Applicants must be currently authorized to work in the United States on a full-time basis.

If you are based in California, we encourage you to read this important information for California residents linked here.

The national pay range for this role is $71,400.00 base pay Individual compensation will be commensurate with the candidate's experience and qualifications. Certain roles may be eligible for additional compensation, including stock option awards, bonuses, and merit increases. Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role.

Greenhouse provides a variety of benefits to employees, including medical, dental, and vision insurance, basic life insurance, mental health resources, financial wellness benefits, and a fully paid parental leave program. For US-based employees, we offer short-term and long-term disability coverage, a 401(k) plan and company match. U.S. based employees also receive, per calendar year, up to 14 scheduled paid holidays and up to 80 hours of paid sick leave. Non-exempt employees accrue up to 20-25 days of paid vacation time annually, depending on tenure, and exempt employees have flexible paid time off (PTO).

The anticipated closing date for this role is Thursday, August 13, 2026.

Who we are

At Greenhouse, we live by our mission through using our own product to help us hire the right person for the job, every time. We’re committed to designing and responsibly using AI tools to transform how we work while keeping people at the center. We are a remote-first company and have shared office spaces in New York City and Ireland, and optional co-working spaces that give us flexibility to do our best work anywhere. We take an active role in our growth through a performance review program that’s committed to providing actionable feedback, and a bonus structure that rewards great performance. We believe that bringing together a variety of perspectives makes us a stronger company – and we nurture leaders who create an inclusive culture and invest into employee resource groups that celebrate our differences and life experiences. We’re proud to have built an award-winning culture that’s been recognized as Fortune’s Best Places to Work and Inc.’s Best Workplaces multiple years in a row.

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Greenhouse Software is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process, reach out to [e-mail].

Emails about job opportunities at Greenhouse Software are only offered by employees with @greenhouse.io email addresses. See this page on our website if you suspect a phishing scam.