Strategic Mid-Market Account Manager

The Wrap; United States; Hybrid; USD 70.000 - 86.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision insurance

Basic life insurance

Mental health resources

Financial wellness benefits

Fully paid parental leave program

Short-term and long-term disability

401(k) plan with company match

Up to 14 paid holidays

Up to 80 hours of paid sick leave

PTO for Exempt employees

Zusammenfassung

Greenhouse is seeking a Mid-Market Account Manager to own the entire customer relationship, including renewals, adoption and product optimization strategy, as well as upselling of new products into our growing ecosystem.

You will collaborate with cross-functional partners to streamline workflows and communication, acting as a trusted advisor to maximize value for customers and Greenhouse. This role focuses on strategic account planning and proactive churn mitigation.

Qualifikationen

• Experience in a quota-carrying role, preferably in a SaaS organization.
• Strong financial literacy and commercial acumen.
• Ability to adapt communication to different audiences and tell compelling stories.
• Experience unpacking complex challenges into actionable solutions.
• Ability to manage a large book of business with priority setting by opportunity, risk and growth.
• Strong discovery, negotiation and problem-solving skills.

Aufgaben

• Effectively manage a dedicated Mid-Market book of business.
• Maintain an active pipeline of forecasted renewals and expansions to meet quota objectives.
• Own the renewals and up-selling of new products and services into our rapidly growing ecosystem of customers.
• Act as a trusted advisor, leading product adoption efforts across your customer base and ensuring customers are deeply engaged and maximizing the value of Greenhouse.
• Craft compelling narratives and prove customer value through comprehensive business reviews and strategic touch points.
• Develop and execute strategic account plans with expansion and upsell opportunities within the broader sales organization.
• Proactively identify and mitigate churn risks, advising sales leadership on the best path forward.
• Additional projects and responsibilities as business needs require.

Kenntnisse

Quota carrying experience

Financial literacy

Audience adaptation

Storytelling to achieve outcomes

Manage large book of business

Discovery and negotiation

Transferable skills

Jobbeschreibung

Greenhouse is seeking a Mid-Market Account Manager to own the entire customer relationship, including renewals, adoption and product optimization strategy, as well as upselling of new products into our growing ecosystem.

You will collaborate with cross-functional partners to streamline workflows and communication, acting as a trusted advisor to maximize value for customers and Greenhouse. This role focuses on strategic account planning and proactive churn mitigation.