Strategic Enterprise Account Manager - Emerging Markets

The Wrap; United States; Hybrid; USD 92,000 - 120,000; Full time

Benefits offered by this job

Health benefits

401(k) match with company

Paid holidays

Disability insurance

Parental leave

Job summary

Greenhouse, a remote-first software company, seeks an Enterprise Account Manager for Emerging Markets to support LATAM customers, drive renewals and upsell, and partner with Marketing, Product, Legal, and Finance to optimize workflows. This individual contributor reports to the Upper Mid-Market, Account Management team.

You’ll manage a diverse, strategic book of business, build lasting relationships, and help define go-to-market strategies for new regional segments while maintaining a premium

Qualifications

• Proven track record in a customer-facing B2B SaaS role.
• Experience in Enterprise account management or customer success with renewals responsibility.
• Collaborative mindset with cross-functional work across sales, product, marketing, and services.
• Willing to apply even if not 100% of listed qualifications.

Responsibilities

• Manage a mixed book of accounts in emerging markets.
• Advocate market knowledge to sales, product, and marketing teams.
• Develop strategic account plans for expansion and renewals.
• Maintain an active forecast and pipeline for renewals and upsell opportunities.
• Coach customers on product usage and industry best practices.
• Build relationships across customer organizations.
• Contribute to improving internal processes and workflows.
• Handle additional projects as needed.

Skills

English fluency

Portuguese (Brazilian)

Spanish fluency

Tools

Salesforce

Gong

Gainsight

Job description

Greenhouse, a remote-first software company, seeks an Enterprise Account Manager for Emerging Markets to support LATAM customers, drive renewals and upsell, and partner with Marketing, Product, Legal, and Finance to optimize workflows. This individual contributor reports to the Upper Mid-Market, Account Management team.

You’ll manage a diverse, strategic book of business, build lasting relationships, and help define go-to-market strategies for new regional segments while maintaining a premium