Growth-Driven Account Manager – In-Home Rentals

Rent A Center; Dothan (AL); On-site; USD 17,000 - 20,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Medical insurance

Dental insurance

Vision insurance

Life & disability insurance

401(k) with company match

FSA/HSA

Supplemental insurance

Job summary

Rent-A-Center is seeking an Account Manager to oversee an assigned portfolio of rental accounts, delivering exceptional customer service and driving account performance. You will handle deliveries, pickups, early-stage collections, and showroom upkeep.

The role emphasizes relationship-building, sales growth, and maintaining payment commitments, with a focus on white-glove service in-store, over the phone, and in customers’ homes. Strong communication is essential.

Qualifications

• High school diploma or equivalent.
• At least 18 years of age.
• Valid driver’s license with good driving record.
• Strong communication and customer service skills.

Responsibilities

• Oversee an assigned portfolio of accounts while building and maintaining strong customer relationships.
• Conduct early-stage collections (1–6 days past due) and meet daily/weekly collection standards.
• Maintain account health and secure payment commitments utilizing account management tools.
• Complete assigned routes for deliveries, pickups, and account follow-ups.
• Deliver white-glove customer service in-store, over the phone, and in customers’ homes.
• Contribute to sales growth and generate new rental agreements.
• Safely transport, install, and handle merchandise.
• Maintain showroom standards and company vehicles.
• Adhere to all company safety and operational guidelines.

Skills

Customer Service

Communication

Education

High School Diploma

Job description

Rent-A-Center is seeking an Account Manager to oversee an assigned portfolio of rental accounts, delivering exceptional customer service and driving account performance. You will handle deliveries, pickups, early-stage collections, and showroom upkeep.

The role emphasizes relationship-building, sales growth, and maintaining payment commitments, with a focus on white-glove service in-store, over the phone, and in customers’ homes. Strong communication is essential.