Account Manager: In-Home Service & Growth Path

Rent-A-Center; Casper (WY); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Medical, dental, vision insurance

401(k) with company match

Job summary

Rent-A-Center is seeking an Account Manager to manage rental accounts, build strong customer relationships, and drive sales growth. Responsibilities include delivering products, completing deliveries and pickups, and performing early-stage collections with a focus on exceptional service.

The role also involves maintaining store standards, transporting merchandise, and adhering to safety guidelines in a dynamic, customer-facing environment.

Qualifications

• High school diploma or equivalent.
• At least 18 years of age.
• Valid driver’s license with a good driving record.
• Strong communication and customer service skills.

Responsibilities

• Oversee an assigned portfolio of accounts while building and maintaining strong customer relationships.
• Conduct early-stage collections (1–6 days past due) and meet daily/weekly collection standards.
• Maintain account health and secure payment commitments utilizing account management tools.
• Complete assigned routes for deliveries, pickups, and account follow-ups.
• Deliver white-glove customer service in-store, over the phone, and in customers’ homes.
• Contribute to sales growth and generate new rental agreements.
• Safely transport, install, and handle merchandise.
• Maintain showroom standards and company vehicles.
• Adhere to all company safety and operational guidelines.

Skills

Strong communication

Customer service

Valid driver’s license

Education

High school diploma or equivalent

Job description

Rent-A-Center is seeking an Account Manager to manage rental accounts, build strong customer relationships, and drive sales growth. Responsibilities include delivering products, completing deliveries and pickups, and performing early-stage collections with a focus on exceptional service.

The role also involves maintaining store standards, transporting merchandise, and adhering to safety guidelines in a dynamic, customer-facing environment.