Account Manager: In-Home Service & Growth

Rent A Center

Michigan

On-site

USD 20,000 - 23,000

Full time

6 hours ago

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Benefits offered by this job

Weekly pay

Paid time off

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

FSAs/HSAs

Supplemental insurance

Job summary

Rent-A-Center is hiring for an Account Manager role focused on managing rental accounts and delivering exceptional customer service. The position involves selling new products, driving account performance, completing deliveries and pickups, and maintaining store standards while adhering to RAC mission and values.

The role emphasizes building strong customer relationships, timely collections, and contributing to sales growth.

Qualifications

High school diploma or equivalent.
At least 18 years of age.
Valid driver’s license with good driving record.

Responsibilities

Oversee an assigned portfolio of accounts while building and maintaining strong customer relationships.
Conduct early-stage collections (1–6 days past due) and meet daily/weekly collection standards.
Maintain account health and secure payment commitments using account management tools.
Complete assigned routes for deliveries, pickups, and account follow-ups.
Deliver white-glove customer service in-store, over the phone, and in customers’ homes.
Contribute to sales growth and generate new rental agreements.
Safely transport, install, and handle merchandise.
Maintain showroom standards and company vehicles.
Adhere to all company safety and operational guidelines.