Account Manager: Growth & White-Glove Service

Rent-A-Center; Montgomery (AL); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Medical insurance

Dental insurance

Vision insurance

Life & disability insurance

401(k) with company match

FSA/HSA options

Supplemental insurance

Growth opportunities

Job summary

Rent-A-Center is seeking an Account Manager to oversee an assigned portfolio of rental accounts, deliver exceptional customer service, and drive account performance. The role includes completing deliveries/pickups, maintaining showroom standards, and contributing to sales growth while adhering to RAC values.

The position emphasizes early-stage collections, building relationships, and safely handling merchandise in-store and in customers’ homes as part of a full-time role.

Qualifications

• High school diploma or equivalent.
• At least 18 years of age.
• Valid driver’s license with good driving record.
• Strong communication and customer service skills.

Responsibilities

• Oversee an assigned portfolio of accounts and maintain strong customer relationships.
• Conduct early-stage collections and meet daily/weekly collection standards.
• Maintain account health and secure payment commitments.
• Complete routes for deliveries, pickups, and follow-ups.
• Deliver white-glove customer service in-store, over the phone, and in customers’ homes.
• Contribute to sales growth and generate new rental agreements.
• Safely transport, install, and handle merchandise.
• Maintain showroom standards and company vehicles.
• Adhere to all company safety and operational guidelines.

Skills

Strong communication

Customer service

Education

High school diploma or equivalent

Job description

Rent-A-Center is seeking an Account Manager to oversee an assigned portfolio of rental accounts, deliver exceptional customer service, and drive account performance. The role includes completing deliveries/pickups, maintaining showroom standards, and contributing to sales growth while adhering to RAC values.

The position emphasizes early-stage collections, building relationships, and safely handling merchandise in-store and in customers’ homes as part of a full-time role.