Growth & Client Experience Coach

Serenity Healthcare; Holladay (UT); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, vision insurance (90%

401(k) retirement plan

PTO: 10 days; 15 after first year + 10

Paid training and professional cert.

Supportive, growth-focused environment

Job summary

Serenity is seeking a Customer Experience Coach to work on-site in Holladay, UT, delivering structured program sessions and providing dedicated one-on-one support. You will help participants stay engaged, maintain session notes, and ensure a welcoming, organized experience within a supportive team.

The role emphasizes clear communication, empathy, and adherence to standardized processes; full training is provided, and bonuses are tied to quarterly performance.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Clear and professional verbal and written communication skills.
• Strong interpersonal skills with patience and empathy.
• Authorized to work in the United States.
• Ability to pass a background check and drug screening.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology (training provided).
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with team members.
• Ensure each participant's experience is professional, supportive, and respectful.
• Follow established processes and standards to maintain a consistent experience.

Skills

Communication

Interpersonal skills

Punctuality

Background check clearance

Job description

Serenity is seeking a Customer Experience Coach to work on-site in Holladay, UT, delivering structured program sessions and providing dedicated one-on-one support. You will help participants stay engaged, maintain session notes, and ensure a welcoming, organized experience within a supportive team.

The role emphasizes clear communication, empathy, and adherence to standardized processes; full training is provided, and bonuses are tied to quarterly performance.