On-Site Customer Experience Coach — Personal Growth

Serenity Healthcare; Chandler (AZ); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

90% employer-paid medical, dental, and

Vision insurance

401(k) retirement plan

10 PTO days (15 after the first year)

Job summary

Serenity is seeking a Customer Experience Coach to work on-site in Chandler, AZ. You will support participants during scheduled sessions, ensuring an engaging, welcoming, and organized experience within a structured program.

You'll train on our program tools, maintain session notes, and collaborate with the team to ensure consistent, respectful service. The role offers paid training, a competitive pay range, and growth opportunities in a supportive environment.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Authorized to work in the United States.
• Ability to pass a background check and drug screening.

Responsibilities

• Provide one-on-one support during scheduled program sessions
• Operate and monitor specialized program tools and technology (training provided)
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises
• Maintain accurate session notes and share updates with team members
• Ensure each participant's experience is professional, supportive, and respectful
• Follow established processes and standards to maintain a consistent experience

Skills

Verbal communication

Written communication

Interpersonal skills

Punctuality

Empathy

Job description

Serenity is seeking a Customer Experience Coach to work on-site in Chandler, AZ. You will support participants during scheduled sessions, ensuring an engaging, welcoming, and organized experience within a structured program.

You'll train on our program tools, maintain session notes, and collaborate with the team to ensure consistent, respectful service. The role offers paid training, a competitive pay range, and growth opportunities in a supportive environment.