Customer Experience Coach — Paid Training & Growth

Serenity-Healthcare-1; Farmers Branch (TX); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical insurance (90% employer-paid)

Dental insurance (90% employer-paid)

Vision insurance (90% employer-paid)

401(k) retirement plan

Paid time off (10 days)

Paid holidays (10)

Job summary

Serenity is hiring a Customer Experience Coach to guide individuals through structured sessions designed to help them build positive habits, stay motivated, and make progress toward personal goals. This full-time, on-site role includes a Monday–Friday schedule with early or late shifts and a Saturday rotation approximately every 8 weeks.

You will work directly with participants, maintain session notes, and use program tools (training provided) to foster a welcoming, organized environment.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Clear and professional verbal and written communication.
• Strong interpersonal skills with patience and empathy.
• Reliable, punctual and open to feedback.
• Authorized to work in the United States.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology (training provided).
• Encourage participants through journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with team.
• Ensure a professional, supportive and respectful participant experience.
• Follow established processes to maintain consistency.

Skills

Verbal communication

Written communication

Interpersonal skills

Reliable and punctual

Ability to pass background check

Job description

Serenity is hiring a Customer Experience Coach to guide individuals through structured sessions designed to help them build positive habits, stay motivated, and make progress toward personal goals. This full-time, on-site role includes a Monday–Friday schedule with early or late shifts and a Saturday rotation approximately every 8 weeks.

You will work directly with participants, maintain session notes, and use program tools (training provided) to foster a welcoming, organized environment.