On-site Client Success Coach for Personal Growth

Serenity-Healthcare-1; Summerlin South (NV); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Health insurance (employer-paid)

401(k) plan

Paid time off

Paid holidays

Training & certification

Growth opportunities

Job summary

Serenity is hiring a Customer Experience Coach to guide individuals through structured sessions, helping them build positive habits, stay motivated, and achieve personal goals in a supportive, encouraging environment.

The role emphasizes one-on-one coaching, using program tools, journaling, goal-setting, and mindfulness, with paid training and a comprehensive benefits package including health coverage and a 401(k).

Qualifications

• 2+ years of full-time professional experience in any industry.
• Clear verbal and written communication skills.
• Strong interpersonal skills with patience and empathy.
• Reliable, punctual, and open to feedback.
• Authorized to work in the United States.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology (training provided).
• Encourage participants through journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with team members.
• Ensure each participant’s experience is professional, supportive, and respectful.
• Follow established processes and standards to maintain a consistent experience.

Skills

Customer service

Communication

Interpersonal skills

Reliability

Authorized to work in the US

Job description

Serenity is hiring a Customer Experience Coach to guide individuals through structured sessions, helping them build positive habits, stay motivated, and achieve personal goals in a supportive, encouraging environment.

The role emphasizes one-on-one coaching, using program tools, journaling, goal-setting, and mindfulness, with paid training and a comprehensive benefits package including health coverage and a 401(k).