On-Site Customer Experience Coach — Paid Training & Growth

Serenity Healthcare; Lehi (UT); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Paid training

Professional certification

Growth opportunities

Job summary

Serenity Healthcare is hiring a Customer Experience Coach in Lehi, Utah. This on-site role provides direct support during scheduled program sessions, utilizing training-provided tools to keep participants engaged, organized, and encouraged.

You will maintain session notes and collaborate with the team to ensure a welcoming and consistent experience. The ideal candidate has 2+ years of professional experience and strong communication, interpersonal skills, and reliability; must be authorized to

Qualifications

• 2+ years of full-time professional experience in any industry.
• Strong verbal and written communication skills.
• Strong interpersonal skills with patience and empathy.
• Authorized to work in the United States.
• Ability to pass a background check and drug screening.

Responsibilities

• Provide one-on-one support during scheduled program sessions
• Operate and monitor specialized program tools and technology (training provided)
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises
• Maintain accurate session notes and share updates with team members
• Ensure each participant's experience is professional, supportive, and respectful
• Follow established processes and standards to maintain a consistent experience

Skills

Communication skills

Interpersonal skills

Punctuality

Job description

Serenity Healthcare is hiring a Customer Experience Coach in Lehi, Utah. This on-site role provides direct support during scheduled program sessions, utilizing training-provided tools to keep participants engaged, organized, and encouraged.

You will maintain session notes and collaborate with the team to ensure a welcoming and consistent experience. The ideal candidate has 2+ years of professional experience and strong communication, interpersonal skills, and reliability; must be authorized to