Growth-Centric Customer Success Manager | Mentorship & Growth

Energy Innovation Corp; Everett (WA); On-site; USD 121,000 - 183,000; Full time

Job summary

JCPenney is seeking a Customer Success Manager in Everett, WA who will grow accounts beyond expectations with hands-on ownership and a collaborative team. The role combines a competitive salary with growth opportunities and clear paths to level up.

You will deliver compelling product demos, design landing pages, and feed sales signals from Zendesk. Negotiate renewals and leverage Five9/First Call Resolution to scale outreach.

Qualifications

• Strong rapport-building skills and a genuinely positive presence.
• Manager-caliber judgment about when to elevate and when to absorb.
• Comfort owning sales marketing decisions in a WA market.
• A knack for Zendesk that colleagues quietly come to rely on.

Responsibilities

• Deliver persuasive product demos to quietly-excellent buyers and stakeholders.
• Design landing pages and conversion funnels that turn traffic into customers.
• Feed sales the Zendesk signals that say a buyer is ready now.
• Negotiate renewals before the sales marketing contract goes quiet.
• Use Five9 and First Call Resolution tools to automate and scale outbound efforts.

Skills

Rapport-building

Judgment

WA market knowledge

Sales/marketing ownership

Tools

Zendesk

Five9

First Call Resolution

Job description

JCPenney is seeking a Customer Success Manager in Everett, WA who will grow accounts beyond expectations with hands-on ownership and a collaborative team. The role combines a competitive salary with growth opportunities and clear paths to level up.

You will deliver compelling product demos, design landing pages, and feed sales signals from Zendesk. Negotiate renewals and leverage Five9/First Call Resolution to scale outreach.