Customer Experience Leader & Team Coach

JCPenney; Stockton (CA); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Medical/dental/vision

Term life insurance

Paid vacation/holidays

401(k) with Company match

Associate discount

Eight paid holidays

Job summary

JCPenney is seeking an Assistant Manager of Customer Experience to drive profitable sales growth by attracting, developing, leading, retaining and engaging associates, leading strategies and initiatives, and executing sales building programs to enhance the customer experience through driving performance standards.

In this role you will model outstanding service, coach managers, oversee staffing and payroll, train new hires, schedule resources to hit profit targets and keep teams engaged.

Qualifications

• Minimum of 2 years retail leadership experience.
• Bachelor’s degree or equivalent work experience.

Responsibilities

• Customer Service and Sales: Models, coaches, and holds team accountable for outstanding customer service; leads the Manager on Duty program; observes, engages, and coaches in the moment to enhance managers' and supervisors' ability to execute and develop their teams.
• Human Resources/Talent Management: Sources and screens talent; oversees store payroll; ensures orientation and training; schedules resources to achieve profit targets and keep associates engaged.
• Store Operations: Oversees pricing and signing; workload planning and re-ticketing; manages stockroom, receiving, shipping, and third-party carrier processes.

Skills

Retail leadership

Education

Bachelor’s degree or equivalent work experience

Job description

JCPenney is seeking an Assistant Manager of Customer Experience to drive profitable sales growth by attracting, developing, leading, retaining and engaging associates, leading strategies and initiatives, and executing sales building programs to enhance the customer experience through driving performance standards.

In this role you will model outstanding service, coach managers, oversee staffing and payroll, train new hires, schedule resources to hit profit targets and keep teams engaged.