Customer Experience Lead - Growth & Service Excellence

JCPenney; Town of Hamilton (WI); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Employee discount

Paid holidays

Holiday pay premium

Job summary

JCPenney in Wisconsin is seeking a Customer Experience Supervisor I to drive profitable sales growth by leading and coaching associates, delivering training, and executing checkout experience strategies across the store. This role emphasizes teamwork, adherence to company programs and a proactive approach to reducing wait times and improving the customer journey.

You will model outstanding service and mentor cashiers while partnering with store leadership on talent development and performance

Qualifications

• Experience leading customer service in retail environments.
• Ability to coach associates and deliver effective training.
• Strong scheduling and staffing optimization experience.
• Knowledge of rewards programs and checkout processes.
• Commitment to safety, shrink reduction and performance standards.

Responsibilities

• Lead customer service and sales activities across the store.
• Train and coach cashiers on checkout procedures.
• Manage checkout staffing and standards during peak hours.
• Coordinate hiring processes and new hire orientations.
• Support store performance goals and safety/shrink initiatives.

Skills

Customer service

Coaching

Leadership

Staff training

Sales focus

Tools

Point of Sale

Job description

JCPenney in Wisconsin is seeking a Customer Experience Supervisor I to drive profitable sales growth by leading and coaching associates, delivering training, and executing checkout experience strategies across the store. This role emphasizes teamwork, adherence to company programs and a proactive approach to reducing wait times and improving the customer journey.

You will model outstanding service and mentor cashiers while partnering with store leadership on talent development and performance