Customer Success Manager

Energy Innovation Corp; Everett (WA); On-site; USD 121,000 - 183,000; Full time

Job summary

JCPenney is seeking a Customer Success Manager in Everett, WA who will grow accounts beyond expectations with hands-on ownership and a collaborative team. The role combines a competitive salary with growth opportunities and clear paths to level up.

You will deliver compelling product demos, design landing pages, and feed sales signals from Zendesk. Negotiate renewals and leverage Five9/First Call Resolution to scale outreach.

Qualifications

• Strong rapport-building skills and a genuinely positive presence.
• Manager-caliber judgment about when to elevate and when to absorb.
• Comfort owning sales marketing decisions in a WA market.
• A knack for Zendesk that colleagues quietly come to rely on.

Responsibilities

• Deliver persuasive product demos to quietly-excellent buyers and stakeholders.
• Design landing pages and conversion funnels that turn traffic into customers.
• Feed sales the Zendesk signals that say a buyer is ready now.
• Negotiate renewals before the sales marketing contract goes quiet.
• Use Five9 and First Call Resolution tools to automate and scale outbound efforts.

Skills

Rapport-building

Judgment

WA market knowledge

Sales/marketing ownership

Tools

Zendesk

Five9

First Call Resolution

Job description

We're not after a Customer Success Manager who manages accounts; JCPenney wants one who grows them past where anyone expected. This manager role pairs a $121,000 - $183,000 salary with hands-on ownership, a collaborative team, and clear opportunities to level up.

Key Responsibilities

• Deliver persuasive product demos to quietly-excellent buyers and stakeholders
• Design landing pages and conversion funnels that turn traffic into customers
• Feed sales the Zendesk signals that say a buyer is ready now
• Negotiate renewals before the sales marketing contract goes quiet
• Use Five9 and First Call Resolution tools to automate and scale outbound efforts

What You'll Bring

• Strong rapport-building skills and a genuinely positive presence
• Manager-caliber judgment about when to elevate and when to absorb
• Comfort owning sales marketing decisions in a WA market
• A knack for Zendesk that colleagues quietly come to rely on

Long obsessed with Technical Support, JCPenney has turned an Everett office into one of the fast-paced centers of sales marketing innovation in WA. Growth budgets at JCPenney are generous because a sharper Account Management you means a stronger team.

We frame the offer around growth: $121,000 - $183,000 today, mentorship now, benefits always, and the flexibility to live well in WA.

Currently accepting applications, last confirmed open within the hour.