Ground Operations: Customer Service Supervisor

Piedmont Airlines, Inc.; Lynchburg (VA); On-site; USD 24,000 - 29,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on the AA network

Medical and dental available

Job summary

Piedmont Airlines, Inc. in Lynchburg, VA is seeking a Customer Service Agent in Ground Handling to assist passengers, operate the Jetway, monitor boarding, and guide aircraft. You must pass the training, lift up to 70 pounds, and work outside in all weather.

The role emphasizes teamwork, strong communication, ability to multitask, and flexibility for shifts including weekends and nights. Benefits include paid training, holidays, 401(k), vacation, and travel opportunities within the American

Qualifications

• Successful completion of training course.
• Ability to meet company goals and customer expectations in a high energy environment.
• Effective communication skills.
• Ability to organize, prioritize, and multitask.
• Previous airline experience.
• Basic knowledge of computer applications.

Responsibilities

• Assist passengers in boarding and disembarking flights
• Monitor computerized passenger boarding
• Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors
• Change customer flight itinerary and seat assignments as required
• Operate the Jetway
• Load and unload baggage and cargo
• Operate motorized service vehicles and equipment
• Guide and park aircraft
• Perform cabin maintenance tasks
• Work together as a team to provide excellent customer service and meet corporate objectives

Skills

Effective communication skills

Organize, prioritize, and multitask

Training completion

Education

High school diploma or GED

Tools

Basic computer knowledge

Job description

Piedmont Airlines, Inc. in Lynchburg, VA is seeking a Customer Service Agent in Ground Handling to assist passengers, operate the Jetway, monitor boarding, and guide aircraft. You must pass the training, lift up to 70 pounds, and work outside in all weather.

The role emphasizes teamwork, strong communication, ability to multitask, and flexibility for shifts including weekends and nights. Benefits include paid training, holidays, 401(k), vacation, and travel opportunities within the American