Airline Ground Services & Passenger Care Agent

Piedmont Airlines; Lynchburg (VA); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on American Airlines

Job summary

Piedmont Airlines is seeking a Customer Service Agent for our Ground Handling team. You will assist passengers with boarding, operate the Jetway, and monitor boarding systems while guiding aircraft into position.

The role requires physical stamina to lift up to 70 pounds and work outside in all weather. A training course is provided, and a valid driver’s license plus a clean record are required. Join us and help deliver friendly, on-time service.

Qualifications

• Must successfully complete the Customer Service Agent training course.
• Must be able to lift up to 70 pounds.
• Must be at least 18 years old and able to work flexible shifts.
• Proof of high school diploma or GED is required.
• Background check and drug screen as required by company policy.

Responsibilities

• Assist passengers in boarding and disembarking flights.
• Monitor computerized passenger boarding and workflows.
• Operate the Jetway and assist customers with special needs.
• Load and unload baggage and cargo; guide and park aircraft.
• Collaborate with team to maintain high levels of customer service.
• Work all shifts, including weekends, nights, holidays, and irregular hours.

Skills

Communication skills

Multitasking

Customer service

Teamwork

Physical stamina

Education

High school diploma or GED

Tools

Computer applications

Job description

Piedmont Airlines is seeking a Customer Service Agent for our Ground Handling team. You will assist passengers with boarding, operate the Jetway, and monitor boarding systems while guiding aircraft into position.

The role requires physical stamina to lift up to 70 pounds and work outside in all weather. A training course is provided, and a valid driver’s license plus a clean record are required. Join us and help deliver friendly, on-time service.