Aviation Ground Support Agent (Customer Service)

Piedmont Airlines; Roanoke, Northern (VA, KY); Hybrid; USD 18,000 - 23,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel

Medical and dental available

Job summary

Piedmont Airlines is seeking a Customer Service Agent to support ground handling in Roanoke, VA. You will assist passengers with boarding, monitor boarding processes, and help with baggage and aircraft handling in various weather conditions.

The role requires completing the training course, lifting up to 70 pounds, and delivering top-notch customer service across shifts, including nights and weekends. A competitive starting rate is offered with benefits.

Qualifications

• Successful completion of training course.
• Ability to meet company goals and customer expectations in a high energy environment.
• Effective communication skills.
• Ability to organize, prioritize, and multitask.

Responsibilities

• Assist passengers in boarding and disembarking flights.
• Monitor computerized passenger boarding.
• Operate the Jetway.
• Load and unload baggage and cargo.
• Guide and park aircraft.
• Provide excellent customer service.

Skills

Effective communication

Multitasking

Organizational skills

Customer service oriented

Tools

Basic computer knowledge

Job description

Piedmont Airlines is seeking a Customer Service Agent to support ground handling in Roanoke, VA. You will assist passengers with boarding, monitor boarding processes, and help with baggage and aircraft handling in various weather conditions.

The role requires completing the training course, lifting up to 70 pounds, and delivering top-notch customer service across shifts, including nights and weekends. A competitive starting rate is offered with benefits.