Ground Freight Operations Account Coordinator

Randstad USA; Houston (TX); On-site; USD 60,000 - 75,000; Full time

Job summary

Randstad USA seeks an Operational Account Coordinator – Ground in Houston to serve as the primary contact for assigned customer accounts. You will convert booking requests into validated entries in e2open TMF, consolidate freight, and manage real-time tracking and communications with customers.

Responsibilities include validating orders, coordinating pickups, and escalating delays to the Program Manager as needed. A strong background in 3PL operations and TMS systems is required.

Qualifications

• 2–4 years in 3PL/freight account coordination or related roles.
• Proficient with MS Excel, Outlook, Teams; experienced with TMS platforms.
• Knowledge of domestic shipping modes (FTL/LTL/Intermodal) and the full shipment lifecycle.

Responsibilities

• Receive and validate booking requests, build orders in customer platforms and TMF.
• Consolidate freight by reviewing open load boards to prevent duplicates and rework.
• Coordinate pickup/delivery dates with clients and docks; keep TMF and Aljex synchronized.
• Monitor delays in Aljex/Open Dock boards and escalate to appropriate teams.

Skills

Call Center Support

Account Management

Operational improvement

Education

High School Diploma or equivalent

Degree in Supply Chain, Logistics, or Business preferred

Tools

e2open TMF

Descartes Aljex

MS Excel

Outlook

Teams

Job description

Randstad USA seeks an Operational Account Coordinator – Ground in Houston to serve as the primary contact for assigned customer accounts. You will convert booking requests into validated entries in e2open TMF, consolidate freight, and manage real-time tracking and communications with customers.

Responsibilities include validating orders, coordinating pickups, and escalating delays to the Program Manager as needed. A strong background in 3PL operations and TMS systems is required.