Freight Operations Account Coordinator

Insight Global; Houston (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Insight Global in Houston, TX seeks an Operational Account Coordinator to manage ground shipments from booking to delivery, coordinating with internal teams and customers in a fast-paced freight environment. The role requires 2+ years in freight/3PL, strong communication, and hands-on TMS experience to validate requests, build bookings, and monitor shipments.

Experience with load consolidation, appointment coordination, and escalation procedures will help ensure timely deliveries and accurate

Qualifications

• 2+ years in freight, 3PL, transportation, or logistics account coordination.
• Own day-to-day customer communications for shipments, including updates and escalations.
• Hands-on TMS experience from booking to delivery.
• Knowledge of FTL/LTL/intermodal within domestic ground shipping.
• Strong attention to detail and written communication for high-volume workloads.
• Nice-to-have: experience with e2open TMF, Descartes Aljex, Open Dock.
• Experience supporting high-value or cross-border accounts with defined escalation procedures.

Responsibilities

• Serve as the primary operational point of contact for an assigned customer account, managing ground shipments from booking to delivery.
• Receive and validate shipment requests, build bookings in the customer platform and TMS.
• Review loads to identify consolidation opportunities and create new shipments.
• Monitor operational boards for delays and exceptions; communicate updates to customers.
• Coordinate pickup and delivery appointments with internal teams; maintain shipment data.
• Elevate operational or security concerns when necessary.

Skills

Freight/3PL experience

Customer account coordination

Attention to detail

Written communication

Ground transportation knowledge

Tools

TMS (Transportation Management System)

e2open TMF

Descartes Aljex

Open Dock

Job description

Insight Global in Houston, TX seeks an Operational Account Coordinator to manage ground shipments from booking to delivery, coordinating with internal teams and customers in a fast-paced freight environment. The role requires 2+ years in freight/3PL, strong communication, and hands-on TMS experience to validate requests, build bookings, and monitor shipments.

Experience with load consolidation, appointment coordination, and escalation procedures will help ensure timely deliveries and accurate