Account Operations Specialist

Insight Global; Houston (TX); In loco; USD 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

Insight Global in Houston, TX seeks an Operational Account Coordinator to manage ground shipments from booking to delivery, coordinating with internal teams and customers in a fast-paced freight environment. The role requires 2+ years in freight/3PL, strong communication, and hands-on TMS experience to validate requests, build bookings, and monitor shipments.

Experience with load consolidation, appointment coordination, and escalation procedures will help ensure timely deliveries and accurate

Competenze

• 2+ years in freight, 3PL, transportation, or logistics account coordination.
• Own day-to-day customer communications for shipments, including updates and escalations.
• Hands-on TMS experience from booking to delivery.
• Knowledge of FTL/LTL/intermodal within domestic ground shipping.
• Strong attention to detail and written communication for high-volume workloads.
• Nice-to-have: experience with e2open TMF, Descartes Aljex, Open Dock.
• Experience supporting high-value or cross-border accounts with defined escalation procedures.

Mansioni

• Serve as the primary operational point of contact for an assigned customer account, managing ground shipments from booking to delivery.
• Receive and validate shipment requests, build bookings in the customer platform and TMS.
• Review loads to identify consolidation opportunities and create new shipments.
• Monitor operational boards for delays and exceptions; communicate updates to customers.
• Coordinate pickup and delivery appointments with internal teams; maintain shipment data.
• Elevate operational or security concerns when necessary.

Conoscenze

Freight/3PL experience

Customer account coordination

Attention to detail

Written communication

Ground transportation knowledge

Strumenti

TMS (Transportation Management System)

e2open TMF

Descartes Aljex

Open Dock

Descrizione del lavoro

2+ years of experience in freight, 3PL, transportation, logistics account coordination, or customer-facing transportation operations

Experience owning day-to-day communication for a customer account, including shipment updates, escalations, appointment coordination, and proactive communication around delays or exceptions

Hands-on experience working within a Transportation Management System (TMS) and managing shipments from initial booking/order entry through pickup and delivery

Working knowledge of domestic ground transportation, including FTL, LTL, and/or intermodal freight, with the ability to understand shipment boards, load details, appointments, and consolidation opportunities

Strong attention to detail and written communication skills, with the ability to manage a high-volume workload, maintain accurate shipment information, and clearly communicate exceptions to customers and internal operations teams

Nice to Have Skills & Experience

Experience with e2open TMF, Descartes Aljex, Open Dock, or similar transportation/dock management platforms

Experience supporting high-value, security-sensitive, cross-border, or SOP-driven customer accounts with defined escalation procedures

Job Description

The Operational Account Coordinator will serve as the primary operational point of contact for an assigned customer account, managing ground shipments from the initial booking request through execution and delivery. This person will receive and validate customer shipment requests, build accurate bookings within the customer platform and TMS, and review existing loads to identify consolidation opportunities before creating new shipments. Throughout the shipment lifecycle, they will monitor operational boards for delays, exceptions, appointment changes, and other issues while proactively communicating updates and resolutions to the customer. They will work closely with internal operations, capacity planning, and warehouse teams to coordinate pickup and delivery appointments, maintain accurate shipment information across systems, and elevate operational or security concerns when necessary. This role requires someone who can manage a high volume of activity while remaining detail-oriented, organized, and confident communicating directly with customers in a fast-paced freight environment.