Account Operations Coordinator

Insight Global; Houston (TX); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Healthcare insurance

Paid leave

Job summary

Insight Global is seeking an Operational Account Coordinator to act as the main operational contact for assigned customer accounts. You will manage ground shipments from booking to delivery, validate requests, and create accurate bookings in the customer platform and TMS.

You will monitor loads for delays, coordinate with internal teams, and keep customers informed throughout the shipment lifecycle. This role requires strong attention to detail, effective written and verbal communication, and

Qualifications

• 2+ years of experience in freight, 3PL, transportation operations
• Experience owning day-to-day communication for a customer account
• Hands-on experience with a Transportation Management System (TMS) from booking to delivery
• Knowledge of domestic ground transport (FTL/LTL) and load consolidation
• Strong written communication and attention to detail for high-volume workloads

Responsibilities

• Serve as primary operational contact for assigned customer accounts.
• Validate shipment requests and create bookings in the TMS.
• Monitor shipments for delays, exceptions, and coordinate resolutions.
• Coordinate pickups and deliveries with internal teams and customers.
• Escalate security or safety concerns as needed.

Skills

Freight experience

Customer communication

TMS experience

Ground transportation knowledge

Attention to detail

Tools

e2open TMF

Descartes Aljex

Open Dock

Job description

The Operational Account Coordinator will serve as the primary operational point of contact for an assigned customer account, managing ground shipments from the initial booking request through execution and delivery. This person will receive and validate customer shipment requests, build accurate bookings within the customer platform and TMS, and review existing loads to identify consolidation opportunities before creating new shipments. Throughout the shipment lifecycle, they will monitor operational boards for delays, exceptions, appointment changes, and other issues while proactively communicating updates and resolutions to the customer. They will work closely with internal operations, capacity planning, and warehouse teams to coordinate pickup and delivery appointments, maintain accurate shipment information across systems, and elevate operational or security concerns when necessary. This role requires someone who can manage a high volume of activity while remaining detail-oriented, organized, and confident communicating directly with customers in a fast-paced freight environment.

Required Skills & Experience

• 2+ years of experience in freight, 3PL, transportation, logistics account coordination, or customer-facing transportation operations
• Experience owning day-to-day communication for a customer account, including shipment updates, escalations, appointment coordination, and proactive communication around delays or exceptions
• Hands-on experience working within a Transportation Management System (TMS) and managing shipments from initial booking/order entry through pickup and delivery
• Working knowledge of domestic ground transportation, including FTL, LTL, and/or intermodal freight, with the ability to understand shipment boards, load details, appointments, and consolidation opportunities
• Strong attention to detail and written communication skills, with the ability to manage a high-volume workload, maintain accurate shipment information, and clearly communicate exceptions to customers and internal operations teams

Nice to Have Skills & Experience

• Experience with e2open TMF, Descartes Aljex, Open Dock, or similar transportation/dock management platforms
• Experience supporting high-value, security-sensitive, cross-border, or SOP-driven customer accounts with defined escalation procedures

Pay Ranges from $70,000yr-$80,000/yr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role may include healthcare insurance offerings, paid leave as provided by applicable law.