Grocery Service Manager — Customer Experience Leader

Hy-Vee; Creston (IA); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Hy-Vee is hiring a Service Manager to oversee grocery department operations and lead a team to deliver outstanding customer service. You will supervise staff, plan schedules, and ensure smooth daily activities across departments, including training and enforcing store policies.

The role requires a strong customer-service orientation, effective communication, and the ability to manage multiple tasks in a fast-paced environment. Prior supervisory experience in retail is preferred.

Qualifications

• High school diploma or equivalent required; two years or more of related work experience preferred.
• Ability to supervise and train staff, schedule work, and maintain efficient store operations.
• Strong customer service focus; resolve issues and handle inquiries professionally.

Responsibilities

• Provide prompt, friendly customer service and lead by example.
• Plan, prepare, and adjust work schedules; assign duties and ensure timely completion.
• Train employees on store policies, procedures, and safety practices; enforce standards.
• Ensure compliance with policies and procedures; supervise activities in all store areas as needed.
• Assist customers and address requests; maintain a positive shopping environment.

Skills

Customer service

Supervision

Scheduling

Communication

Conflict resolution

Education

High School diploma or equivalent

Tools

Cash registers

POS systems

Inventory software

Job description

Hy-Vee is hiring a Service Manager to oversee grocery department operations and lead a team to deliver outstanding customer service. You will supervise staff, plan schedules, and ensure smooth daily activities across departments, including training and enforcing store policies.

The role requires a strong customer-service orientation, effective communication, and the ability to manage multiple tasks in a fast-paced environment. Prior supervisory experience in retail is preferred.