Store Service Manager - Lead Teams & Customer Experience

Hy-Vee, Inc.; Liberty (AL); On-site; USD 25,000 - 39,000; Full time

Job summary

Hy-Vee is seeking a Service Manager to ensure smooth store operations and exceptional customer service. The role supervises and coordinates activities across departments, manages schedules, handles customer issues, and oversees merchandising and compliance.

You will lead by example, develop your team, and step in wherever the store needs you most. Ideal candidates are experienced retail leaders who thrive in a fast-paced environment and take pride in delivering results.

Qualifications

• High school diploma or equivalent required.
• Two or more years of related work experience preferred.
• Ability to supervise across departments and handle customer issues.

Responsibilities

• Provide prompt, friendly customer service by greeting customers and making every visit great.
• Lead by example and maintain positive employee relations storewide.
• Plan and adjust work schedules and assign duties.
• Supervise departments in the absence of the Department Manager.
• Address customer issues promptly and professionally.
• Train workers on store policies and procedures.

Skills

Customer service leadership

Team development

Schedule planning

Store operations knowledge

Education

High school diploma or equivalent

2+ years related experience

Job description

Hy-Vee is seeking a Service Manager to ensure smooth store operations and exceptional customer service. The role supervises and coordinates activities across departments, manages schedules, handles customer issues, and oversees merchandising and compliance.

You will lead by example, develop your team, and step in wherever the store needs you most. Ideal candidates are experienced retail leaders who thrive in a fast-paced environment and take pride in delivering results.