Grocery Service Manager — Customer Experience

RiseMe; Centerville (IA); On-site; USD 48,000 - 62,000; Full time

Job summary

Hy-Vee in Centerville, IA is seeking a Second Service Manager to lead the Grocery department, ensuring friendly service and smooth store operations. The role involves supervising staff, improving customer experiences, and maintaining merchandising standards across the floor.

The position requires a high school diploma or equivalent, with prior retail supervisory experience preferred. This role is non-exempt and based in-store with standard retail hours.

Qualifications

• Provides prompt, efficient and friendly customer service.
• Monitors and maintains the sales floor operations.
• Successfully handles customer/employee relations.
• High school diploma or equivalent, or 1 year of related work experience.
• Ability to supervise and train staff and maintain store standards.

Responsibilities

• Maintains a positive attitude and fosters teamwork.
• Encourages friendly customer interactions and prompt service.
• Oversees store operations and sales floor readiness.
• Addresses customer issues and provides effective solutions.
• Greets customers and assists with products and needs as required.
• Recruits and reviews staff performance and attendance.
• Ensures compliance with policies and safety standards.

Skills

Partnerships

Growth mindset

Results oriented

Customer focused

Professionalism

Job description

Hy-Vee in Centerville, IA is seeking a Second Service Manager to lead the Grocery department, ensuring friendly service and smooth store operations. The role involves supervising staff, improving customer experiences, and maintaining merchandising standards across the floor.

The position requires a high school diploma or equivalent, with prior retail supervisory experience preferred. This role is non-exempt and based in-store with standard retail hours.