Store Service Lead: Customer Experience & Ops

Hyvee.io; Centerville (UT); On-site; USD 42,000 - 56,000; Full time

Job summary

Hy-Vee's Second Service Manager in the Grocery department oversees sales floor operations, ensuring prompt, friendly customer service and utilizing technology to support daily activities. The role emphasizes training staff, maintaining pricing accuracy, and upholding store standards.

As a non-exempt, full-time position, you will report to the Store Manager and District Store Director, guiding team members across departments to create a positive shopping experience for customers.

Qualifications

• Customer service excellence
• Team leadership and supervision
• Effective communication with customers and staff

Responsibilities

• Maintains a positive attitude and teamwork to create a friendly shopping experience.
• Provides prompt, courteous service and greets customers to set a helpful tone.
• Monitors sales floor operations and store technology to ensure smooth procedures.
• Trains employees on store policies and procedures, ensuring consistent customer service.
• Ensures pricing accuracy and proper display of merchandise on the floor.
• Oversees cash handling, backroom organization, and compliance with policies.

Job description

Hy-Vee's Second Service Manager in the Grocery department oversees sales floor operations, ensuring prompt, friendly customer service and utilizing technology to support daily activities. The role emphasizes training staff, maintaining pricing accuracy, and upholding store standards.

As a non-exempt, full-time position, you will report to the Store Manager and District Store Director, guiding team members across departments to create a positive shopping experience for customers.