Grocery Experience Lead - Personal Shopper Team

Lowes Foods, LLC; Cary (NC); On-site; USD 42,000 - 58,000; Full time

Job summary

Lowes Foods, LLC in Cary, NC seeks a dynamic supervisor to lead the Lowes Foods To Go (LFTG) Personal Shoppers. You will manage daily fulfillment, coaching, and guest interaction to deliver a best-in-class online grocery experience.

You will partner with store leadership to schedule the eCommerce team, monitor performance metrics, and uphold safety and sanitation standards while fostering a positive, service-driven culture.

Qualifications

• Ability to supervise, train, and develop other people.
• Friendly, energetic, genuine, and outgoing personality with strong people skills.
• Capable of communicating clearly and concisely.
• Strong attention to detail with the ability to multi-task.
• Ability to work well with others, especially those with differing personalities and viewpoints.
• Ability to read and understand information and take direction.
• Knowledge of (or ability to quickly learn) the basics of Front Porch, Produce, Deli, Bakery, Beef Shoppe/Seafood, and Center Store departments.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to lift 25 lbs. consistently and 50 lbs. occasionally.
• Ability to bend, kneel and stand for extended periods of time.
• Ability to work well with computers, handheld Android/iOS devices and Basic Microsoft Office skills.
• Ability to do basic troubleshooting for systems and/or mechanical issues, with the assistance of support teams.
• Knowledge of agricultural products and seasonality of offerings during each
• Knowledge of Microsoft Excel, email, keyboard and basic computer skills.

Responsibilities

• Support in-store and curbside marketing programs to promote LFTG services and drive subscriptions
• Partner with the Guest Service Manager to write effective schedules for the eCommerce team
• Guide the team to interact with guests in a genuine, fun, and friendly manner
• Maintain sanitation and safety throughout the department according to Lowes Foods standards
• Continually motivate and educate your team on expectations and best-practices
• Perfectly execute duties required of all LFTG Personal Shoppers (fulfillment, guest communication, technology protocols, etc.)
• Operate the department according to strict operational standards
• Cultivate an environment focused on safety, efficiency, and service
• Publish and hold your team accountable for business metrics (on-time orders, pick efficiency, curbside wait time, etc.) and proper execution of marketing and merchandising programs
• Perform consistent training and quality inspections, providing feedback to Personal Shoppers
• Communicate out of stocks and/or quality/freshness situations to store management on a daily basis
• Communicate any service issues with Guest Care Center and store management on a daily basis
• Communicate with guests, via phone and email, to ensure guest satisfaction
• Provide in-store guest service as needed. (bagging, product location, cleaning, No Noticeable Wait)
• Maintain a professional appearance and attitude at all times
• Partner with your division’s LFTG Field Specialist to coordinate orientation, training, ongoing education, and feedback to position all LFTG hosts for success
• All other duties assigned by management

Skills

Team supervision

People skills

Clear communication

Attention to detail

Teamwork

Interpret information

Department knowledge

Multi-tasking

Physical strength

Stamina

Basic IT skills

Troubleshooting

Product knowledge

Excel & Office

Tools

Android/iOS devices

Microsoft Office

Job description

Lowes Foods, LLC in Cary, NC seeks a dynamic supervisor to lead the Lowes Foods To Go (LFTG) Personal Shoppers. You will manage daily fulfillment, coaching, and guest interaction to deliver a best-in-class online grocery experience.

You will partner with store leadership to schedule the eCommerce team, monitor performance metrics, and uphold safety and sanitation standards while fostering a positive, service-driven culture.