Grants & Aid Solutions: Senior Account Manager (Remote)

Nelnet; Honolulu (HI); Remote; USD 50,000 - 53,000; Full time

Benefits offered by this job

Medical, dental, vision

401K

Tuition reimbursement

Employee stock purchase program

Job summary

Nelnet is hiring a Senior Account Manager for the FACTS Grant & Aid/Scholarship Granting Organization Team. This remote, full-time role leads end-to-end implementation, delivers consultative client support, and drives product utilization and business retention.

You will manage awarding processes, reporting, and training while collaborating across Sales, Product, IT Development, and Operations. The ideal candidate has 2+ years in customer service or account management, strong Excel and Office

Qualifications

• Bachelor’s degree in business or related field, or equivalent experience.
• Minimum of two years in a customer service or account management role preferred.
• Advanced Excel and Office Suite skills.
• Experience with Grant & Aid or similar scholarship programs is a plus.
• Excellent interpersonal and communication skills with diverse audiences.
• Strong teamwork and relationship-building abilities.
• Effective presentation and communication of complex information.
• Strong organizational and time-management skills with multiple projects.
• Analytical problem-solving to address client and operational challenges.

Responsibilities

• Provide consultative support during the sales process by assessing client needs and demonstrating how FACTS’ G&A system meets those requirements.
• Lead all aspects of implementation for the G&A solution tailored to SGOs and related groups.
• Build and nurture strong relationships with client contacts through proactive outreach and training delivery.
• Guide clients in using value-added services such as awarding processes and reporting.
• Manage awarding functions, document reviews, and specialized reports as required.
• Stay informed on evolving tax laws and state tax credit programs for internal/external communications.
• Define and maintain internal procedures for servicing SGOs and similar clients.
• Serve as a G&A subject matter expert for internal teams.
• Foster cross-functional collaboration to ensure quality metrics and compliance.
• Manage escalated client issues with root-cause analysis and preventive strategies.
• Represent the FACTS Operations Team in leadership meetings.
• Manage and resolve functionality tickets through ADO.
• Support the Training Team with refresher sessions and group training.

Skills

Excel

Office suite

AI tools

FACTS G&A knowledge

Interpersonal skills

Teamwork

Presentation skills

Time management

Analytical thinking

CRM platforms

Education

Bachelor’s degree in business or related field

Tools

ADO (Azure DevOps)

CRM systems

Job description

Nelnet is hiring a Senior Account Manager for the FACTS Grant & Aid/Scholarship Granting Organization Team. This remote, full-time role leads end-to-end implementation, delivers consultative client support, and drives product utilization and business retention.

You will manage awarding processes, reporting, and training while collaborating across Sales, Product, IT Development, and Operations. The ideal candidate has 2+ years in customer service or account management, strong Excel and Office