Grant & Aid Solutions Account Manager (Remote)

Nelnet; Draper (UT); Remote; USD 50,000 - 53,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

HSA and FSA benefits

Generous earned time off

401K with student loan repayment

Life insurance & AD&D

Employee assistance program

Employee stock purchase program

Tuition reimbursement

Performance-based incentive pay

Short- and long-term disability

Wellness program

Job summary

Nelnet is seeking a Senior Account Manager for the FACTS Grant & Aid/G&A-SGO team. You will lead end-to-end implementation, manage client relationships, and drive product utilization and retention in a remote setup.

Responsibilities include consultative sales support, project leadership, training delivery, reporting, and cross-functional collaboration across Sales, Product, IT Development, and Operations. Bachelor's degree and 2+ years in related roles preferred.

Qualifications

• Bachelor's degree required or equivalent experience.
• Minimum of two years in a customer service or account management role preferred.
• Strong Excel and Office skills with ability to analyze data and generate reports.

Responsibilities

• Provide consultative support during the sales process by assessing client needs and demonstrating the Grant & Aid system.
• Lead all aspects of implementation for the G&A solution tailored to SGOs and related groups.
• Build relationships with client contacts through proactive outreach, training delivery, and feedback collection.
• Guide clients in the use of value-added services such as awarding processes and reporting.
• Manage awarding functions, documentation, training seminars, and specialized reports.
• Stay informed on evolving tax laws and state tax credit programs for internal/external communications.
• Define and maintain internal procedures for servicing SGOs and similar clients.
• Serve as a G&A SME and provide insights to internal teams.
• Foster communication across Sales, Product, IT Development, Operations, etc., ensuring quality metrics and compliance.
• Manage escalated client issues with root-cause analysis and preventive strategies.
• Represent the FACTS Operations Team and act as a decision-maker in leadership’s absence.
• Manage and resolve functionality tickets through ADO; support Training Team with sessions.

Skills

Excel proficiency

MS Office

AI tools

FACTS G&A knowledge

Communication

Teamwork

Presentation

Time management

Analytical skills

CRM basics

Education

Bachelor's degree in business

Job description

Nelnet is seeking a Senior Account Manager for the FACTS Grant & Aid/G&A-SGO team. You will lead end-to-end implementation, manage client relationships, and drive product utilization and retention in a remote setup.

Responsibilities include consultative sales support, project leadership, training delivery, reporting, and cross-functional collaboration across Sales, Product, IT Development, and Operations. Bachelor's degree and 2+ years in related roles preferred.