Senior Grant & Aid Account Manager – Remote

Nelnet; Columbus (NE); Remote; USD 50,000 - 53,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401K with employer match

Tuition reimbursement

Job summary

Nelnet is seeking a Senior Account Manager for the FACTS Grant & Aid/Scholarship Granting Organization team. This remote, full-time role manages end-to-end implementation and ongoing account support for SGOs using our Grant & Aid solution.

You will drive client success through consultative sales support, cross-functional collaboration, and targeted reporting. A Bachelor's degree and 2+ years in account management are preferred, with strong Excel and CRM skills.

Qualifications

• Bachelor’s degree in business or related field, or equivalent experience.
• Minimum of two years in a customer service or account management role preferred.
• Advanced proficiency in Microsoft Excel with pivot tables, formulas, and data analysis.

Responsibilities

• Provide consultative support during the sales process by assessing client needs and demonstrating how FACTS’ Grant & Aid system meets those requirements.
• Lead all aspects of implementation for the G&A solution tailored to Scholarship Granting Organizations and related groups.
• Build and nurture strong relationships with client contacts through proactive outreach and training delivery; participate in annual client retrospectives to collect feedback.
• Guide clients in the use of value-added services such as awarding processes and specialized reporting.
• Manage awarding functions, document review, training seminars, and the creation of specialized reports as required.
• Stay informed on evolving tax laws and state tax credit programs, aiding internal and external communications and training development.

Skills

Excel (pivot tables)

Microsoft Office Suite

AI tools

FACTS Grant & Aid knowledge

CRM platforms

Interpersonal communication

Time management

Analytical thinking

Education

Bachelor’s degree in business or related field

Tools

CRM platforms

Co-Pilot (Office)

Job description

Nelnet is seeking a Senior Account Manager for the FACTS Grant & Aid/Scholarship Granting Organization team. This remote, full-time role manages end-to-end implementation and ongoing account support for SGOs using our Grant & Aid solution.

You will drive client success through consultative sales support, cross-functional collaboration, and targeted reporting. A Bachelor's degree and 2+ years in account management are preferred, with strong Excel and CRM skills.