Senior Grants & Aid Solutions Manager (Remote)

Nelnet; Madison (WI); Remote; USD 50,000 - 53,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA

FSA

401K

Job summary

Nelnet is seeking a Senior Account Manager for the FACTS Grant & Aid team to lead end-to-end implementation and manage relationships with Scholarship Granting Organizations and related groups. You will provide high-level client support, process management, and guidance on utilizing the Grant & Aid solution to drive business retention and client satisfaction.

Responsibilities include overseeing implementation, delivering training, and coordinating across Sales, Product, IT, and Operations to

Qualifications

• Bachelor's degree in business or related field.
• Proven experience in customer service or account management preferred.
• Strong Excel and data analysis skills.

Responsibilities

• Provide consultative support during the sales process by assessing client needs and demonstrating how FACTS’ Grant & Aid system meets those requirements.
• Lead end-to-end implementation of the G&A solution tailored to SGOs and related groups.
• Build relationships with client contacts and deliver training and exceptional customer service.
• Guide clients in using value-added services such as awarding processes and reporting.
• Manage awarding functions, document reviews, and the creation of specialized reports as required.
• Stay updated on evolving tax laws and state tax credit programs.
• Define and maintain internal procedures for servicing SGOs and similar clients.
• Serve as a G&A SME for internal teams and provide insights.
• Coordinate across Sales, Product, IT Development, and Operations ensuring quality metrics.
• Handle escalated client issues with root-cause analysis and preventive strategies.
• Represent the FACTS Operations Team in leadership meetings.
• Manage and resolve functionality tickets through ADO.
• Support the Training Team with refresher sessions and group training initiatives.

Skills

Excel pivots

Data analysis

CRM platforms

Office suite

Client relations

Team collaboration

Education

Bachelor's degree in business

Tools

Microsoft Office

Job description

Nelnet is seeking a Senior Account Manager for the FACTS Grant & Aid team to lead end-to-end implementation and manage relationships with Scholarship Granting Organizations and related groups. You will provide high-level client support, process management, and guidance on utilizing the Grant & Aid solution to drive business retention and client satisfaction.

Responsibilities include overseeing implementation, delivering training, and coordinating across Sales, Product, IT, and Operations to