Graduate CX & UX Insights Analyst Intern

Highmark Health; Maryland City (MD); On-site; USD 25,000 - 39,000; Part time

Job summary

United Concordia Dental offers a Summer 2027 Customer Experience Analyst Graduate Internship to gain hands-on experience in customer experience strategy, digital optimization, journey analytics, and experience design within a healthcare setting.

You will collaborate with leaders across marketing, product, and analytics, analyzing customer interactions to create more seamless, personalized experiences across touchpoints, while leveraging VOC data, journey mapping, and AI-driven insights to drive

Qualifications

• Bachelor’s degree is required.
• Pursuit of a graduate degree full or part-time in an accredited college or university is preferred.

Responsibilities

• Analyze voice-of-customer data.
• Evaluate customer journeys and website/digital experiences.
• Review analytics insights (e.g., Adobe Analytics).
• Support process improvement initiatives.
• Develop journey maps and experience recommendations.
• Assist with content and SEO optimization.
• Prepare presentations and reports for stakeholders.

Skills

VOC analytics

Customer journey mapping

Digital experience analysis

Education

Bachelor’s degree

Pursuit of a graduate degree (full/part-time)

Job description

United Concordia Dental offers a Summer 2027 Customer Experience Analyst Graduate Internship to gain hands-on experience in customer experience strategy, digital optimization, journey analytics, and experience design within a healthcare setting.

You will collaborate with leaders across marketing, product, and analytics, analyzing customer interactions to create more seamless, personalized experiences across touchpoints, while leveraging VOC data, journey mapping, and AI-driven insights to drive