Graduate CX & Digital Experience Intern

Highmark Health; Kansas; In loco; USD 28.000 - 34.000; Tempo pieno

Descrizione del lavoro

United Concordia Dental is offering a Summer 2027 Customer Experience Analyst Graduate Internship to explore customer experience strategy, digital optimization, journey analytics, and experience design within a healthcare setting.

Interns collaborate with leaders, marketing, product owners, and analytics partners to analyze interactions and drive personalized experiences across touchpoints, with hands-on training in UX, digital strategy, and data-driven decision making.

Competenze

• Bachelor's degree required; pursuing a graduate degree is encouraged.
• Experience or coursework in customer experience analytics or UX research is a plus.

Mansioni

• Analyze voice-of-customer data and customer journeys.
• Evaluate digital experiences and website analytics insights.
• Support process improvement, journey maps, and experience recommendations.
• Prepare presentations and reports for stakeholders.

Conoscenze

Communication

Analytical thinking

Collaboration

VOC analytics

Journey mapping

UX basics

Formazione

Bachelor's degree

Pursuing graduate degree

Descrizione del lavoro

United Concordia Dental is offering a Summer 2027 Customer Experience Analyst Graduate Internship to explore customer experience strategy, digital optimization, journey analytics, and experience design within a healthcare setting.

Interns collaborate with leaders, marketing, product owners, and analytics partners to analyze interactions and drive personalized experiences across touchpoints, with hands-on training in UX, digital strategy, and data-driven decision making.