Graduate CX Analytics & Experience Intern

Highmark Health; Idaho Falls (ID); On-site; USD 28,000 - 34,000; Full time

Job summary

United Concordia Dental offers a Summer 2027 Customer Experience Analyst Graduate Internship designed to build hands-on skills in CX strategy, digital experience optimization, and journey analytics within a healthcare setting. You'll work with leaders across marketing, product, and analytics to analyze customer interactions and identify opportunities to create more seamless experiences.

You'll gain exposure to VOC data, journey evaluation, content optimization, and AI-driven recommendations,

Qualifications

• Bachelor’s degree required.
• Graduate degree in progress preferred.
• Experience with VOC analytics, journey mapping, or UX analytics is a plus.

Responsibilities

• Analyze voice-of-customer data and customer journeys.
• Support website and digital experience assessments.
• Prepare presentations and reports for stakeholders.
• Collaborate with cross-functional teams to translate insights into actions.

Skills

VOC analytics

Customer journey mapping

UX research

Education

Bachelor’s degree

Graduate degree in progress

Job description

United Concordia Dental offers a Summer 2027 Customer Experience Analyst Graduate Internship designed to build hands-on skills in CX strategy, digital experience optimization, and journey analytics within a healthcare setting. You'll work with leaders across marketing, product, and analytics to analyze customer interactions and identify opportunities to create more seamless experiences.

You'll gain exposure to VOC data, journey evaluation, content optimization, and AI-driven recommendations,