Graduate Customer Experience & UX Analytics Intern

Highmark Health; Saint Paul (MN); Vor Ort; USD 25.000 - 30.000; Vollzeit

Zusammenfassung

United Concordia Dental is offering a Summer 2027 Customer Experience Analyst Graduate Internship to gain hands‑on experience in customer experience strategy, journey analytics, and digital optimization within a healthcare setting. You will collaborate with leaders across marketing, product, and analytics to improve satisfaction and business outcomes.

The program provides exposure to CX, UX, digital strategy, and AI‑driven recommendations, with mentorship and project‑based learning to develop

Qualifikationen

• Bachelor's degree required.
• Pursuing a graduate degree (full or part‑time) in an accredited college or university.

Aufgaben

• Analyze voice‑of‑customer data and customer journeys.
• Support digital experience assessments and website analytics.
• Assist with content and SEO optimization and prepare stakeholder analyses.
• Collaborate with cross‑functional teams to drive CX improvements.
• Contribute to journey mapping and experience recommendations.

Kenntnisse

VOC analytics

Journey mapping

CX measurement

Digital analytics

Ausbildung

Bachelor's degree

Graduate degree in progress

Jobbeschreibung

United Concordia Dental is offering a Summer 2027 Customer Experience Analyst Graduate Internship to gain hands‑on experience in customer experience strategy, journey analytics, and digital optimization within a healthcare setting. You will collaborate with leaders across marketing, product, and analytics to improve satisfaction and business outcomes.

The program provides exposure to CX, UX, digital strategy, and AI‑driven recommendations, with mentorship and project‑based learning to develop