Graduate CX Analytics & Experience Intern

Highmark Health; Providence (RI); Presencial; USD 28.000 - 41.000; Jornada completa

Descripción de la vacante

United Concordia Dental invites applicants for a Summer 2027 Customer Experience Analyst Graduate Internship to support customer experience strategy, digital optimization, journey analytics, and experience design initiatives within a healthcare setting.

Interns will gain exposure to VOC analytics, journey mapping, AI‑driven recommendations, and data‑driven decision making while collaborating with leaders across marketing, product, analytics, and UX teams.

Formación

• Bachelor’s degree required.
• Pursuit of graduate degree preferred in a relevant field such as analytics, UX, marketing, or healthcare administration.

Responsabilidades

• Communicate effectively with colleagues and stakeholders to plan assignments and resolve day‑to‑day objectives.
• Under supervision, provide professional services aligned with daily operating objectives and receive mentorship from senior staff.
• Undertake and participate in projects to develop professional skills relevant to the organization’s needs.
• Participate in planning and implementing unit projects within area of expertise and ability.
• Conduct research and reporting with recommendations or alternative proposals as requested by management.
• Undertake related studies or enrichment programs aligned with unit objectives.
• Perform miscellaneous job‑related duties as assigned.

Conocimientos

VOC analytics

Customer journey mapping

Experience measurement

Educación

Bachelor’s degree

Pursuing graduate degree (full/part-time)

Descripción del empleo

United Concordia Dental invites applicants for a Summer 2027 Customer Experience Analyst Graduate Internship to support customer experience strategy, digital optimization, journey analytics, and experience design initiatives within a healthcare setting.

Interns will gain exposure to VOC analytics, journey mapping, AI‑driven recommendations, and data‑driven decision making while collaborating with leaders across marketing, product, analytics, and UX teams.