Graduate CX & UX Data Analytics Intern

Highmark Health

Annapolis (MD)

On-site

USD 25,000 - 39,000

Full time

5 days ago

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Job summary

United Concordia Dental offers a Summer 2027 Customer Experience Analyst Graduate Internship to gain hands-on experience supporting customer experience strategy, digital experience optimization, journey analytics, and experience design initiatives within a healthcare setting.

As part of the Customer Experience team, interns will collaborate with business leaders, digital experience professionals, marketing, product owners, and analytics partners to analyze customer interactions and identify

Qualifications

Bachelor's degree or higher expected; pursuing graduate studies encouraged.
Experience with customer experience analytics and digital engagement is a plus.
Strong communication and collaborative skills are essential.

Responsibilities

Communicate effectively with colleagues, clients, and stakeholders.
Under supervision, provide professional services aligned with day-to-day objectives.
Undertake and participate in projects to develop professional skills and expertise.
Participate in planning and implementation of unit projects and initiatives.
Conduct research and reporting inclusive of recommendations or alternative proposals.
Undertake related studies or enrichment programs as appropriate.
Perform miscellaneous job-related duties as assigned.