Graduate CX & UX Analytics Intern

Highmark Health; Yuma (AZ); Presencial; USD 25.000 - 34.000; A tiempo parcial

Descripción de la vacante

United Concordia Dental offers a Summer 2027 Customer Experience Analyst Graduate Internship to develop experts in UX, analytics, and digital strategy within healthcare. You will work with leaders across marketing, product, and analytics to analyze customer interactions and drive improvements in satisfaction and engagement.

The program emphasizes hands-on training in VOC analytics, journey mapping, and AI-driven recommendations, shaping the next generation of customer experience professionals.

Formación

• Bachelor’s degree required.
• Pursuit of a graduate degree in progress preferred.
• Strong analytical and communication skills.

Responsabilidades

• Analyze voice-of-customer data and customer journeys.
• Evaluate digital experiences across touchpoints.
• Review Adobe Analytics insights and present findings.
• Assist with content and SEO optimization efforts.
• Prepare presentations and reports for stakeholders.

Educación

Bachelor’s degree

Pursuance of a graduate degree

Herramientas

Adobe Analytics

Descripción del empleo

United Concordia Dental offers a Summer 2027 Customer Experience Analyst Graduate Internship to develop experts in UX, analytics, and digital strategy within healthcare. You will work with leaders across marketing, product, and analytics to analyze customer interactions and drive improvements in satisfaction and engagement.

The program emphasizes hands-on training in VOC analytics, journey mapping, and AI-driven recommendations, shaping the next generation of customer experience professionals.